WoowBot is a Plug n’ play WooCommerce Shopping ChatBot WordPress plugin that can help Increase your store Sales perceptibly. Shoppers can converse fluidly with the ChatBot – thanks to its Integration with Google’s Natural Language Processing (AI and NLP) through Dialogflow, Search and Add products to the cart directly from the chat interface and get Support.
You can make this ChatBot to work with any language easily and quickly. Facebook Messenger Live Chat is integrated if you want to provide a Live chat channel for support in addition to the chatbot. Call Me Back & Customer Feedback modules are also available. You can also schedule ChatBot to run only when you are not available for Live chat with other service – outside of your normal office hours.
Not using WooCommerce?? Try our ChatBot for WordPress – WPBot!
Do you need a Complete Customer Help Portal? Try our KnowledgeBase WordPress Plugin with ChatBot!
The Onsite Retargeting helps your Conversion rate optimization by showing your special offers and coupons on Exit Intent, time interval or page scroll down inside the chatbot window. Get rid of those other Exit Intent popups with a chatbot that talks directly with the shopper. Reduce Abandoned Cart by showing timely messages with the Chat Bot! Track Customer Conversions with statistics and reporting to find out if shoppers are abandoning carts without completing orders. Increase your sales!
Shoppers can converse with the Intelligent Chat Bot, view and Add products to cart directly from the chat interface or send you valuable customer feedback and support request. WoowBot also provides FAQ Support, eMail user query, Quick Cart, Order Status, Recently Viewed Products, ShortCode for landing page, Integrated Facebook Messenger Live chat, Onsite Customer Retargeting, Exit Intent pop up with ChatBot, and more features like checkout reminders to cut down on shopper cart abandonment!
WoowBot is the Next Generation Conversational Commerce for WooCommerce Platform. For the basic usage, this stand-alone chat bot does not require any other 3rd party service and is ready to serve your shoppers with bare minimum configurations and set up. However, you can integrate the bot with Dialog Flow for Artificial Intelligence, Machine Learning and NLP. You can also Integrate with Facebook Messenger that gives you the option to include a Live Chat feature with real humans along with more quick button options like WhatsApp, Viber, Skype, Phone Call and Web Link!
Conversational commerce is the future of eCommerce. Enter WoowBot: a new way of customer interaction that allows brands to connect with their customers on a personal level while creating a more natural interaction that mimics the physical world. 24/7/365 WoowBot can provide Intelligent Live Chat service for your shoppers and provide product search services, order status, and support. Increase customer satisfaction, reduce costs to scale and improve the ability to engage customers. You can even use WoowBot shortcode to create single page shopping experience!
Besides intelligent chat, search and help features WoowBot can increase your store sales up to 25% with its smart retargeting messages and reducing abandoned carts. You can also create special offer messages for time interval or page scroll down inside the chatbot window.
A personalized welcome goes a long way to light up one’s day. WoowBot greets each person with a warm welcome and remembers previous chats. It helps the shopper find the perfect product s/he has been looking for. What is worse than not having a live chat on your eCommerce website? It is getting a “No one is Available to Chat” message. WoowBot is always there to find products and to help.
Sure, there are other chat bot alternatives like Facebook messenger bots. But they require complex training and integration. WoowBot is truly plug n’ play. If your store is in English language – you can simply Install WoowBot and you are ready to go. For other languages – you can change all the bot responses. But that’s it! In addition, WoowBot comes with tons of extra features for power users to fine-tune the bot’s personality!
WoowBot is Intelligent. Integrated with Google’s Natural Language Processing (NLP), Machine Learning and Artificial Intelligence (AI) through DialogFlow V2. It is capable of Small Talk, can carry on a conversation flow and fulfill any reasonable request. This feature is optional. You can choose not to enable this feature but if you do, then AI training data is bundled with the plugin that you can simply Import in the DialogFlow console. You can also create custom Intents and responses inside the Dialogflow or Step by Step Search.
WoowBot Works Based on Two Types of User Intents for Commands.
Predefined intents can work without integration to DialogFlow API and AI. These are readily available as soon as you install the plugin and can be turned on or off individually. Predefined Intent examples are Advanced Product Search & Display, Order Status, Call Me Back & Feedback Collection, Featured and On Sale Products, Cart & Recently Viewed Products, Frequently Asked Questions etc.
Custom intents give you the option to build a truly human like, intelligent and comprehensive chatbot. Build any type of Intents and Responses (including rich message responses) directly in DialogFlow and train the bot accordingly. When you create custom intents and responses in DialogFlow, WoowBot will display them when user inputs match with your Custom Intents along with the responses you created. You can also build Rich responses by enabling Facebook messenger Response option.
In addition you can also Enable Advanced Step by Step Search This feature lets you createa a series of questions in DialogFlow that will be asked by the bot. Based on the user inputs, a custom product search query will be created to search all your WooCommerce products. You will Need to Create a Custom Question Tree in DialogFlow to Collect Search Criteria from the User.
Integrate FaceBook Messenger experience directly into your website. This allows your customers to interact with your business anytime with the same personalized, rich-media experience they get on FaceBook Messenger Live Chat! This feature is completely optional and is not required for normal chatbot activity.
The main purpose of this feature is to provide a Live chat channel for support in addition to the chatbot.
Recover up to 25% of Abandoning Visitors with Onsite Retargeting. WoowBot detects exiting Visitors and displays a targeted offer to your visitor determined by you. Up to 25% of retargeted visitors will respond to your message and turn into subscribers or customers. Targeted offers can be a coupon code, free ebook etc. Reduce your cart abandonment rate and recapture sales by setting perfectly timed messages that offer a discount or free shipping to keep your shoppers moving towards checkout.
Use onsite retargeting to redirect visitors towards a desired conversion goal or landing page. You can direct abandoning visitors to some of your most popular content or hot-selling product to keep them on your site and improve your quality score.
In addition to exit intent and remarketing offers, WoowBot can remind users to complete the checkout process when shoppers have products in the cart but they are not completing the order for some reason. Many shoppers add products to the cart but leave the site from other pages, after continuing to browse, before or after they reached the cart page.
WoowBot will remind shoppers to complete the order process if they have products in the cart but not completing the checkout for a certain period of time while on your website. Maybe, they are browsing other websites in different windows or tabs. A gentle reminder from the bot will work wonders in such cases.
If a user leaves the site and later comes back – WoowBot will remind the shopper with a custom message to complete the order!
All of these will translate into a much higher rate of customer conversion by reducing the potentials for Abandoned Cart.
Track if your customers are abandoning carts. Conversion Report and Statistics that show how many shoppers are adding products to the cart, how many have reached the checkout page and how many actually completed the order process. Very helpful to take necessary action in reducing abandoned cart. Combine this WooCommerce Conversion Tracking report with the retargeting features to increase your sales by up to 25%!
WoowBot provides advanced product search through special database indexing which allows searching through product category, tags and additional WooCommerce fields. This allows for faster and more accurate search results. Products can be added to cart directly from the chat interface.
WoowBot provides support directly from the Chat window. You can add commonly asked questions (FAQ) and answers in the backend that WoowBot will display when user goes to support area. If the shopper does not find answers to his question in the FAQ, he can opt to send an email to site admin by chatting!
WPBot can prompt User for eMail subscription. Link this with your Retargeting ChatBot window popup and a special offer. People can register their email address that you can later export! GDPR compliant with unsubscribe command option from the ChatBot!
The Call Me Back feature of this chat bot lets you get call requests from your customers. The call request will be emailed to the admin. This great feature allows you to collect prospective shoppers’ phone numbers and allows you to call them back at your conveniences.
Shoppers can quickly select a Send Feedback option and email about their shopping experience on your website. Collect Customer Feedback and improve your eCommerce website with WoowBot.
Customers can get their order status directly from the chat window. WoowBot logs a user in on the chat window and shows last 10 order statuses automatically.
Load WoowBot on a page itself with shortcode. With this feature, you can create a single landing page for shoppers to add your products to cart and check out!
In addition to advanced product search WoowBot can show Featured and On Sale products to the shoppers. The bird’s eye view helps you sell more products from your website.
You can also Enable quick icons for Skype, WhatsApp, Viber, Web Link & Phone Call with the chat window. If you provide support through any of those channels then this is a great way to serve your customers.
Choose from one of the 4 modern chat window templates. Upload your own background image to show behind the chat window. Add multiple variations of ChatBot responses for each node. They will be used randomly and give an appearance of more human like responses.
The ChatBot supports images and youtube videos. Simply paste any image (jpg or gif) or youtube video’s full link inside the ChatBot’s Language Center or your Dialogflow intent responses and they will start displaying inside the ChatBot! Add from your WordPress media library or Giphy animated gif images easily and quickly from the ChatBot language center with the floating image options.
WoowBot shows floating quick Cart from any page on your website with the number of products added to cart even when the chat window is not open. Also, shows recently viewed products for easy reference for the shopper.
MO/Pot file included but not really necessary unless you want to translate the backend as well. Otherwise, every Chat Bot response and system text displayed on the chat window can be edited from the WoowBot back end easily and quickly. WoowBot also supports RTL!
You can schedule the day and time during which the WoowBot will operate. This opens up the possibility of running the Bot in conjunction with another Live chat support system. You can schedule WoowBot to run only when you are not available for Live chat – outside of your normal office hours. Ensure that your shoppers are never left hanging for an answer.
Hide add to cart buttons and show WoowBot only to search and display your WooCommerce products and provide support, FAQ etc.
The plugin is under active development. We want to work with you as we expand the plugin features so it becomes truly useful to you. If you have any feature request, let us know in the comments. We will try our very best to accommodate all reasonable feature requests.